Gold Tide Research LLC (1058 N Tamiami Trail, Ste 108, PMB 203, Sarasota, FL 34236) sells laboratory research materials. Because product integrity cannot be re-verified after a package leaves our custody, our policy differs from ordinary consumer returns. Here is exactly how it works.

Before Your Order Ships

You may cancel any order at any time before it ships, for any reason, at no cost. Email [email protected] with your order number. If you have already paid, we will refund the full amount.

If our order review determines we cannot fulfill your order (see Terms of Service), we will cancel it and refund any payment in full.

After Your Order Ships

Chemical products are not returnable once shipped. Once a lyophilized peptide or reconstitution solution leaves our chain of custody, we cannot re-verify its integrity, storage history, or handling, so we cannot restock or resell it. This applies even to unopened packages.

This is not a loophole to avoid making things right. If something goes wrong with your order, the section below applies.

Our Errors — Always Covered

We will replace or fully refund — your choice — any order that:

• Is defective (product does not conform to the Certificate of Analysis for its lot)
• Contains the wrong item or the wrong quantity

These are on us regardless of whether you purchased Shipping Protection.

Carrier Problems — Damaged, Lost, or Stolen in Transit

Title and risk of loss pass to the buyer when FedEx accepts the package (see our Shipping Policy). What happens next depends on whether you added Shipping Protection ($4.99) at checkout:

• With Shipping Protection: shipments that are damaged, lost, or stolen in transit — including packages marked delivered that never arrived — are replaced or fully refunded, your choice.
• Without Shipping Protection: the carrier is responsible for packages in its custody. We will help you file and support a FedEx claim, but we cannot replace or refund shipments the carrier damages or loses, and we cannot re-ship orders that tracking shows as successfully delivered.

How to file a claim: Email [email protected] within 14 days of the delivery date (or, for lost packages, within 14 days of the last tracking update). Include your order number and a description of the problem. For damaged items, attach photos of the product and packaging — photos help us resolve claims faster and support the carrier claim. Email is monitored Monday through Friday.

Payment disputes

Email [email protected] before opening a chargeback or payment dispute. We replace or refund covered problems under this policy. A chargeback filed instead of a claim may be treated as an abusive transaction, and we may close the account and contest the dispute. Billing errors (duplicate or incorrect charges) are corrected without a 14-day window.

How Refunds Are Issued

• Approved refunds go to the original payment method within 5–10 business days of approval.
• If you were charged twice, or charged an incorrect amount, contact us and we will correct it promptly — no claim window applies to billing errors.

Questions

[email protected] — email is monitored Monday through Friday.