Gold Tide Research LLC (1058 N Tamiami Trail, Ste 108, PMB 203, Sarasota, FL 34236) ships from Sarasota, Florida. This page describes where we ship, what it costs, and when your order will move.

Where We Ship

United States only. We do not ship internationally, and we do not ship to freight forwarders for re-export. Orders with non-US addresses will be cancelled and refunded.

Shipping Methods & Rates

All orders ship via FedEx. Choose your method at checkout:

• FedEx Ground — $15 (free on orders of $300 or more) · typically 3–5 business days
• FedEx 2Day — $25 · 2 business days in transit
• FedEx Priority Overnight — $60 · next business day

Transit times begin when FedEx accepts the package, not when the order is placed, and exclude weekends and holidays — FedEx generally does not deliver on weekends, which can extend delivery for orders shipped late in the week. Orders of $300 or more ship with signature confirmation for your protection and ours.

Shipping Protection (optional — $4.99)

At checkout you can add Shipping Protection for $4.99 per order. If a protected shipment is lost, stolen, or damaged in transit, we replace it or refund it in full — your choice, no carrier paperwork on your end.

Without Shipping Protection, risk of loss passes to you when FedEx accepts the package (see Carrier Responsibility below). We will always assist with a FedEx claim, but we cannot replace or refund unprotected shipments that the carrier loses, damages, or marks as delivered.

Processing Time

Orders ship within 1–2 business days after both of the following are complete:

1. Order review. Every order is reviewed for research-use eligibility before it is accepted (see Terms of Service).
2. Cleared payment. Payment is made by emailed invoice after you place your order (see Terms of Service — Ordering and Payment). Your order enters the shipping queue once funds clear, not when the order is placed.

Business days are Monday–Friday, excluding US federal holidays.

Tracking

Every order includes a FedEx tracking number, emailed to you when the label is created. If tracking has not updated for five consecutive days, contact us and we will review the shipment with FedEx.

Carrier Responsibility and Risk of Loss

Once a package leaves our facility and is accepted by FedEx, the shipment is handled by the carrier: delivery timing, routing, and transit scans are managed by FedEx, not by Gold Tide Research. Title and risk of loss pass to the buyer when the carrier accepts the package. We are not responsible for carrier delays, mishandling, or losses. If a shipment goes wrong in transit, we will help you file and support a FedEx claim — and if you purchased Shipping Protection, we simply replace or refund the order ourselves.

Packaging and Product Stability

Our products — lyophilized peptides and reconstitution solution — are stable at ambient temperature for the duration of shipping. No cold packs or expedited cold-chain service is required. Products are securely packaged to protect vials in transit, and every parcel is carrier-tracked.

Delivery Problems

• Wrong item or wrong quantity (our error): always on us — replacement or full refund, no Shipping Protection required. Claims within 14 days of delivery.
• Damaged, lost, or stolen in transit: covered by Shipping Protection if you added it at checkout (replacement or refund, claims within 14 days, photos requested for damage). Without protection, we will assist you with a FedEx claim, but the carrier — not Gold Tide Research — is responsible once it accepts the package.
• Marked delivered but not received: carriers sometimes scan packages as delivered slightly before final drop-off — check your delivery area, mailbox, and neighbors, and allow 24 hours. If it still hasn't appeared, contact us: we will pull the FedEx delivery scan data and investigate. When tracking shows a successful delivery, we cannot re-ship unprotected orders; protected orders are replaced or refunded.
• Wrong address supplied by the buyer: contact us immediately. We can correct an address any time before the label is created; we are not responsible for delivery issues caused by an incorrect or incomplete address. Packages returned to us as undeliverable due to a buyer address error can be reshipped (a new shipping charge applies) or cancelled with a refund of the product price.

Contact

[email protected] — email is monitored Monday through Friday.